Employee Scorecards using PeopleStar

PeopleStar is a cost effective, web-based performance tool that helps companies plan, evaluate, measure, develop and reward employees. Companies who benefit from PeopleStar are those seeking to raise employee performance to the next level, reduce turnover and closely tie compensation to performance.

PeopleStar is a great solution for retail, hospitality and service companies. PeopleStar was uniquely developed and incubated over a period of years working closely with one of America’s largest and most successful restaurants operators who use the system as an integral part of their operations.

Our approach to scorecard development allows for a completely new line of sight for executives who are managing dispersed people and resources.

When implemented, senior leaders gain new insight into the operational excellence of their organizations by combining operational data (revenue, period costs, labor, overtime, etc.) and customer service data (customer service complaints, table surveys, etc.) and appraisal and performance planning data (reviews, individual goals, etc.).

The combination of these key performance metrics-available in real-time with peer comparisons and rankings- creates the foundation for a powerful, performance driven culture.

The best succession planning strategy is successfully retaining your best people. You can only do this if you know who they are.

PeopleStar helps you identify your best performers through the results they return by their efforts.

The best performers get the best compensation (while this is not exactly a new idea, it is usually difficult to execute in fast growing organizations).

PeopleStar can help companies drive financial, service and overall operational excellence.

When people are encouraged to perform by knowing the potential positive outcomes, they will perform. And friendly competition for superior rankings can be a powerful motivator for managers who want to earn more and be considered for promotion.

Most companies admit they do not do a great job evaluating their employees for the following reasons:

The process can be stressful, irrelevant, not about the future and it usually has very low visibility.

• It’s stressful because the manager and employee both know they will be judged on the outcome and their future with the organization is at stake. They may have radically different expectations of what the review should be like. The result can be destructive rather than constructive.
• It’s irrelevant because the reviews are so infrequent that both parties find it difficult to remember what happened during the year. Both come to the meeting ill-prepared and the result is frustration for both the employee and manager.
• It’s often not about the future because infrequent reviews are usually focused on employee issues. Employees would rather talk about compensation, promotion, and the like, rather than what the employer wants. This perpetuates the same cycle for the next round of evaluations.
• Lastly, appraisals typically have low visibility once completed. Without automation, it’s difficult to maintain any consistency in reporting and measuring goals between annual reviews. The result is little or no impact on performance.

With PeopleStar, organizations ensure these common problems are avoided.  PeopleStar provides regular, automated and objective evaluations, so you can elevate employee performance and focus on what really matters—retaining top performers and achieving real business results.

Scorecards | Compensation | Performance Reviews