The Process to Your Solution

From the beginning, we work closely with you to set project goals, objectives, roles and strategies. You’ll appreciate the trusted adviser relationship we form and the significant involvement from our senior leaders. We’ll take you through a phased approach—with clear milestones, regular status updates and attentive project management.

Discovery

We listen to you. Whether you need operational efficiency, better customer service or innovation. We seek to understand your core business strategy by:

• Defining objectives and scope of the project
• Analyzing business processes
• Assessing the current state and alternative solutions
• Determining functional requirements
• Providing preliminary estimates of time, cost and resources

Detailed Planning and Design

Your solution has a logical and physical design. You’ll get a customized plan for your project—so you know exactly what to expect. Deliverables may include:

• Process and data flow diagrams
• Entity relationship schema
• Data models
• Architecture plan
• Prototype/concept model
• Technical design specifications
• Project plan

Application Development

This is when our software engineers go to work. Layout and pages are designed. Graphics and navigation are put in place. Data tier and other key components are developed. The pieces of your solution are assembled.

You have every opportunity to review the solution, ask questions and approve results. Detailed testing and implementation plans are also built—so you can be confident your solution will meet your business needs.

Testing and Implementation

Your solution is tested to ensure it functions correctly; first by our programmers and quality specialists, and then by formal users. A web-based tool logs questions, issues and requests, as well as sets priorities and tracks resolution over time.

We also interact and provide training for your solution administrators. They directly participate in the testing and will be ready to take over when your solution is deployed.

Once testing is complete and your solution is finalized, your new system is put into service. You’ll experience firsthand a solution that achieves real results that meets your business needs.